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What if…
...you worked part time?
You still receive the full range of Plan benefits. However, to ensure that your benefits reflect your part-time hours of work, your part-time pensionable salary and pensionable service were re-expressed in terms of their full-time equivalents when calculating your benefits.
...you get divorced?
Pension rights are normally taken into account as part of a couple’s assets. There are a number of options available to the Court in dealing with pension rights and we will comply with any instructions from a court. If you need more pension information, please contact AskHR.
If you are getting divorced or dissolving your civil partnership you should consider updating your Expression of Wish form. For a copy, go to the Library.
...you have a complaint or concern?
If you are not satisfied with the response to a question or complaint, there is a 2-stage formal process for resolving disputes.
Stage 1: write to the Secretary to the Trustees
AskHR
HR Delivery Centre
PO Box 79
Durham
DH1 9TZ
Tel: 0845 603 9972
You will receive a response within a month.
Stage 2: If you are not satisfied with the Secretary’s decision, you can write to the Trustees, care of the Secretary at the above address. You must write within 6 months of the Secretary’s decision.
Your complaint will be considered at a board meeting and these are held quarterly. You will receive a letter following the meeting explaining the outcome. So, when you can expect a response depends on when your complaint is received.